How can I return an item purchased from pickNpack ?
You can conveniently place your return request if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state. To return a product, you can email us at firstname.lastname@example.org call us on our helpline number-
- Order ID
- Reason for returning the item
- Images clearly showing a damage / missing product in the order
Post receiving your request, MPLUS INDUSTRY Customer Support will confirm the return request and will inform you about the pickup process. It is advised that the return packets should be adequately packaged. The final decision of the request will lie with MPLUS INDUSTRY and cannot be contested.
When and on what terms you can return the shipment?
At MPLUS INDUSTRY, we are committed to making your purchase experience as seamless and delightful as possible. MPLUS INDUSTRY allows a return of products for 3 days after delivery in all the following cases:
- A product is defective, used, altered or seal of a package is broken
- The packet was empty / some item or accessory was missing
- Significantly different from the specifications mentioned on the site or given by our business development executive in writing.
Please ensure that the product is in unused and in original condition, with the seal unbroken and includes everything from the package e.g. price tags, labels, original packing, invoice and other items.